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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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Discount by Service area

Is there a way to do a discount either by service area or job type? The owner would like the happy hour discount to only apply while sitting at the bar ie the service area or maybe attach it to only employees that ring in the item that are clocked in...

New POS display

Has anyone noticed that the new PIS has reversed the display on the screen?  The new POS has the invidual order on the left side and the list on the right side. If I can use an analogy, it's as if TOAST has switched the placement of the gas and brake...

XtraCHEF Item names vs Invoice names

Hi! I work in a production facility that also functions as a restaurant. We often order product from ourselves (from our production location).When ordering internally our invoice item names do not coincide with our inventory item names. Has anybody f...

KDS Item Fulfillment

Hi! We are a fast casual high volume restaurant utilizing KDS screens in our kitchen. I saw there were some updates to the KDS system. One of our biggest challenges has been not being able to bump things off at the prep station level WITHOUT effectin...

Inefficient "help" forum

We came to this forum to ask questions, GET ANSWERS, not get our email blown up with useless comments by Toast. 38 emails in 30min. I run a business, I don't have time to sort thru 38 emails to find which one actually is answering my issues.        

KDS Display

Im wondering if theres a way to improve the organization of our KDS display system. We include side salads with our entrees, and it can get tricky when we send out the salads but still need to prepare the entrees. This becomes a challange, especially...

Bulk Gift Card Sales

This is our first year going into the Holiday Season with Toast and was wondering if you are able to do a bulk sale of gift cards from a Toast device? An example would be if needed five $125 cards if you could put in the dollar amount and then the qu...

Order data for Loyalty Members

I am trying to tie the data from my "Loyalty Transactions" report to the "Orders" report to understand more about my customer segmentation. Are there overlap columns that I can use to cross reference the data? My best idea so far is to use Order Time...

Shift reports

Anyway that when I need report for the server shift it shows only the people still on the clock? I see a bunch of people who did reports before. That should be in the filter options 

Combine Checks on KDS

Is there a way to combine fired checks on the KDS. For example, if a server sends a check, then a table decides they want to add an item, so the server sends the second item. Meanwhile, several other tickets have been fired.Is there a way to move tha...

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