Busy season can come with an influx of challenges like more customers, more orders, and overwhelmed staff. How do you get everything working together like one well-oiled machine for the busy season? Our customers have discovered that Toast Go 2 ha...
Ever since the split option was made available when using the QR mobile payment option, we've seen an increase in unpaid checks. I do think it's due to user error, the split checks screen can be a bit confusing. Is this happening to anyone else? And ...
When does toast capture the hourly sales? When the check is created, or when the check is cashed out, or when the item is added to the check?Reason I ask is that frequently, our hourly sales numbers adjust up significantly, or don't represent the act...
Hello all!Reaching out to see if anyone has best practices in Toast to monitor servers attempting The Wagon Wheel Transfer scheme. Is there a specific report that you use in Toast to look for the amount of item transfers a server is making at any giv...
Hello, can I consolidate all other payment options (Gift certificate/Comp/Donation) under one button "Other Payment Option" ? Instead having 3 extra buttons?
So I have hired a few guys and I am trying to set up their Direct deposit, but toast is asking me to go thru plaid. I know I have just put in the account and routing for people without using plaid. Things have changed, I went to the help articles an...
We need a blank text box to record customer preferences. It seems like a super easy addition for the developers. How do we go about getting this done? Any workarounds? I've submitted this suggestion numerous times as well. Thank you in advance.
Other than 'Publish Config', which I think only shows the date and the name of a person making changes in Toast, how can I find out specifically who made a certain change to an item price in Toast? There must be some audit feature that I am missing.
Hi-I've asked this question to several Toast staff. When a guest walks in to order takeout, we are required to enter a phone number or skip the screen. The only way to remedy this is to remove the phone # option entirely, which impacts all of our oth...
When can we get an Ipad sized handheld like Whataburger, Chick Fil A, etc etc to take orders mobile outside with the ability to process card payments like the smaller handhelds you have now? And incorporate a receipt printer that's mobile to go with...
I have set up pre-modifiers for our menus and they are assigned correctly, but they do not show up when our servers are using toast go2 handheld pos. They only show up on the terminal POS. Am I missing something?
Hi. It seems Toast tracks so much....but I've not been able to find a way to give myself a base metric for how often a customer returns to our store. I looked into tracking credit cards, but Toast turns these into encryptions for safety. It wo...
Is there a way to turn a toast handheld into an expo screen for certain items: for example: we just implemented expo firing of courses. But before we did that we had salads and desserts bypass the expo screen and go directly to the prep screen. Would...
I have been having an issue lately where we seem to be loosing checks off our expo screen. The servers are ringing them in just fine, and it seems to be popping up on the correct prep stations, being made and fulfilled, but once the check is complet...
