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Restaurant Operations
Destination to discuss Menu Building, Kiosk, Toast Go Handheld, Kitchen Display System and beyond.
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IT company wanted

Hi Everyone! We are a restaurant located in Boston area and looking for a local company to come out and help us with some printer issues. Does anyone in this area know of or recommend anyone they have used before? 

New reports

Please stop making changes for the sake of change. The new report eliminated easy tabs for " orders, orders details, payments, shifts," all of which I use regularly. I will have to search through a directory each time I want to view these, which is o...

Resolved! New POS experience - why the update button?

I find the "update" button to be clumsy on the new POS experience. When you tap a table on the floor plan, why can't we just automatically begin to edit the table and add new items, etc. Having to press the update button seems like an unnecessary ste...

Out of stock modifiers report or list

Has anyone figured out a good way to get a list of the Toast modifiers that are out of stock? For regular menu items the 86 report is fine, but for modifiers, I haven't found a good way to get a list. They don't appear on the 86 report. The Items dat...

time/date ticket opened

Our restaurant does quite a few orders that are preorders. We take the order days sometimes weeks prior to the date the order is due for. However when I pull up the ticket it says under "opened" the date the order is due not the actual date it was op...

loyalty program

we are having issues with our loyalty program, which is a Hugh part of out business. After putting in the email the screen just spins spins and spins. sometimes it actually works, and the guest when swiping their cc have to keep on putting in their e...

New POS system

I returned to my business from a surgery after a month to discover a new OS. Is this a beta version? It is terrible does anyone know if Toast is making this a permanent OS? My employee's absolutely hate it as do I. Between the dishonest practice of c...

Tip Outs

Many days we do not have enough cash to pay the credit cards tips to our wait staff.  Out servers do not want the tips in their payroll checks.  What are other restaurants doing?

Enhancements to Order and Pay?

Is there a roadmap for future features coming to Order and Pay? Will it be seeing enhancements comparable to the recent round of Online Ordering updates? We're planning to offer an electronic retail-priced wine list in our wine bar and a couple of fe...

Resolved! Happy Hour Menu

So I'm trying to create a happy hour menu following the Toast Central article how-to guide.  Its telling me I can create a new Happy Hour menu, go to add Groups and copy existing Group.  They're coming up prober by saying (copy) after.  I then go to ...

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